Terms and Conditions

Terms and conditions that apply to your holiday booked directly with Broadgate Farm Cottages

If you book through a third party website such as Homeaway, Owners Direct or Holiday lettings the terms and conditions may vary and you should refer to the terms and conditions sent to you at time of booking. We encourage all guests to book direct.

Booking Terms and Conditions for Broadgate Farm Cottages/Broadgate Farm Ltd

CONTRACT

The Contract for a short-term holiday rental will be between Broadgate Farm Ltd trading as Broadgate Farm Cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) under the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have received and processed the deposit. The contract will be subject to these booking conditions, and must be complied with.

The party leader must be at least 25 years of age at the time of booking and the names, addresses and ages of all members of the party must be shared with us on request.

The party leader agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by ALL members of the party and they must stay at the accommodation throughout the holiday period unless agreed beforehand.

PAYMENT

Bookings are provisional until confirmed by us on receipt of the booking form and payment of the deposit of 30% of the holiday cost. The deposit must be paid within 48 hours of booking. The balance of the rental will be due for payment 42 days before the start of your holiday.  We reserve the right to cancel a holiday where payment has not been received 42 days before the commencement date in which case the deposit is forfeit. If the booking is made within 42 days of the holiday start date, then payment will be due in full at the time of booking. No entry to properties will be allowed without payment, in full, being cleared beforehand.

CANCELLATION

Cancellations must be immediately notified to us by email – please ensure you get an acknowledgment and get in touch if you do not hear from us within 24hrs to ensure that we received your email.

New bookings placed after 1st April 2020 We have invested for your protection in Master Cancel.

For earlier bookings please get in touch or refer to your booking confirmation, the cancellation terms are different for earlier bookings.

  1. If you cancel 60 or more days before check-in date, you can either change your dates once OR if we are able to re-let your dates, we will refund you the deposit amount of the replacement booking which may be less than you paid eg if the final letting price was discounted or only some of the days are re-let.  There will also be an administration charge of £50 applied. If appropriate you will be reimbursed at check-in date of original booking. If we are unable to re-let you remain responsible for the deposit and there will be no refund.
  2. If you cancel between 60 days and 2 days before check-in date your booking is covered by our cancellation protection cover, meaning that if you cancel on day 59 to day 2 before check-in date, you will receive a full refund of the accommodation costs paid. You will be reimbursed at check-in date of original booking. Eg for arrival on Saturday you must cancel by Thursday
  3. If you cancel from 2 days before check-in date or on the day of check-in, you will not be reimbursed for your booking costs under any circumstances.
    Eg for arrival on Saturday you must cancel by Thursday, if you cancel Friday or Saturday no refund.

Master Cancel does not cover the booking in the event of war, terrorism or nuclear activity.

Bookings placed before 1st April 2020 for arrival any date.
Voucher or transfer bookings when original booking placed pre-June 2020

These bookings are not cancellation protected, meaning that if you cancel the terms and conditions in place at time of booking/original booking apply i.e.

  1. Cancellation charge 60 days plus from arrival – Deposit,
  2. Cancellation charge 0 – 59 days before arrival 100% of total contract value. We strongly recommend that you take out cancellation cover.
  3. An alternative to cancellation if you cancel more than 61 days before arrival is to change your dates once, the deposit will be applied to your new booking. See below.
  4. If you have to cancel a booking in this section and you are unable to claim on your cancellation cover we will try to re-let dates for you, if we are able to re-let we will refund you all or part of the sum you have paid, depending on the value of the replacement booking(s) and less an administration fee of £50. This may be less than you paid eg if the final letting price was discounted or only some of the days are re-let. If we are unable to re-let, you remain responsible for the charges and there will be no refund. If appropriate you will be reimbursed at check-in date of original or replacement booking, whichever has the later arrival date.

NB Bookings transferred or new bookings paid with vouchers issued against bookings placed before April 1st 2020 carry with them the original cancellation terms and are not eligible for Master Cancel. See the terms and conditions issued with your original booking confirmation or get in touch.

CHANGES TO YOUR HOLIDAY

Holiday dates may be changed, for new dates at Broadgate Farm Cottages, provided the Property is available for the new dates, if the changes are agreed more than 61 days before the start of the original holiday dates and if any additional charges due to change of cottage or dates are made.

If we are unable to honour your booking or part of your booking due to the property being withdrawn from the collection or by a Force Majeure Event (please see definition below), Broadgate Farm Ltd may, at its sole discretion, offer you: a full or partial refund; or alternative holiday dates; or such other remedy as Broadgate Farm Ltd considers appropriate with regard to the circumstances.

In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to:  acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; collapse of buildings, fire, explosion or accident; any labour or trade dispute, strikes, industrial action or lockouts; non-performance by suppliers or subcontractors; and interruption or failure of utility service.

This will be the full extent of our liability.  No additional compensation, expenses or costs will be payable.

VOUCHERS

Vouchers may be issued as full or part refund for a variety of reasons. These vouchers have no cash value, they are not transferable and must be used by the person named on the voucher. The person named on the voucher must be resident at the property for the duration of the booking. The voucher must be used by the expiry date – the expiry date is for the last date staying at the property not the date of booking.  A minimum night stay may be specified. Vouchers issued against bookings placed prior to June 2020 do not qualify for Master Cancel cancellation cover, the terms and conditions with regard to cancellation that were in place at the time of the original booking apply. Please refer to your original booking confirmation or get in touch.

TERMS OF RENTAL

The number of people occupying the premises shall not exceed the number stated on the booking form.  Breach of this rule will terminate the contract without recompense.

You may access the property from 4pm on the day of arrival (earlier arrivals are by arrangement only).  Please note that departure is by 10am on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the cottage is ready for your arrival after the previous guests departure.

You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.  On departure, you are requested to leave the accommodation in a clean and tidy condition.

You agree to vacate the hired premises without demand at the termination of the period of hire.  We have the right to enter the property at any reasonable time for the purpose of inspection or repair work and you undertake to leave the premises secure if left unoccupied during the period of let.

All properties and immediate areas are totally non-smoking and non-vaping.

You agree to supervise children at all times and note that no access is permitted beyond the farm gates or in the farmhouse gardens unless under the supervision of Broadgate Farm Cottages staff.

You undertake to relieve Broadgate Farm Ltd of any liability for damage or injury, however caused, by any member of his/her party. You must take all necessary steps to safeguard yourselves and your property. We accept no responsibility for loss, injury or damage to any member of your party or of their property, howsoever caused, arising in any manner out of the let of the premises.

Car parking for 2 cars per cottage available the Owners cannot accept any liability for Guests vehicles. Electric Vehicles outside 3 pin socket can be available.  Please ask before use.

Wi-Fi/internet access is provided for your use. You agree to reasonable and lawful usage of this service. We cannot guarantee internet access but have a contract for prompt repair in place should remedial action be required. Web traffic is managed by a Sonic Wall system, this information will be provided to the authorities if requested.

Care of the property. You are responsible for the property and are expected to take all reasonable care of its furniture & fittings. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or be a nuisance or annoyance to the owner or other neighbouring properties.  You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate).  Lost keys are charged at £10 to cover the replacement cost.

Dogs are welcome by arrangement. We only allow small/medium sized dogs, and only when have they been booked in and paid for, no puppies please. Charged at £25 or £40 per dog (depends upon cottage booked), per week or part week/per cottage entered. Maximum of 2 dogs per booking. Dogs must be well behaved, house-trained, kept under proper control and not allowed on the furniture, in the bedrooms & bathrooms, nor left unattended in the property. Dog waste must be collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required. When out walking on the farm you must ensure that dogs are kept under close supervision. They must not be allowed to disturb livestock, deer or game birds. We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, or liable to be a nuisance or danger to other guests.

Disclaimer The Owner has taken every care to ensure the accuracy of property descriptions and all information is provided in good faith and believed to be correct. In the event that any individual term or clause stated in this Contract is not permissible by law, the remainder of the Contract shall remain valid. This Contract is governed by and construed in accordance with UK Law.

This does not affect your statutory rights.

COMPLAINTS

Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are on site and will do our best to resolve any problem. Issues must be raised before you leave!

Children, our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.