This product was available for most bookings placed from April 2020 to January 8th 2021
Some bookings placed in this time period were excluded ie bookings for more than 6 people placed after September 14th 2020 (due to Rule of 6 law)
Master Cancel withdrew from the UK market on January 8th 2021 and this product no longer applies to any booking placed after this date. Master Cancel was provided by Rental Guardian, an American company. They continue to trade in the USA and sell other products here in the UK.
Our revised Terms and Conditions for bookings taken from January 9th 2021 or earlier bookings. You will be asked to view and accept them in the booking process.
The question most guests ask is what happens if there is a lock down? In the event of a National or local lockdown that forces us to close or affects the postcode on the booking form we will either rearrange your dates or provide a refund.
There are many reasons why you may need to cancel a break not just the dreaded Covid so as always you should ensure that you have a UK travel policy that covers you if you need to cancel for reasons other than Covid. Many travel policies will now provide cover for Covid-19 so it is well worth having a look what is available to give you ultimate peace of mind.
Existing Master Cancel bookings – how it works
For existing bookings with Master Cancel in place if you need to cancel up to 2 days before we will either rearrange your dates so you can enjoy your holiday at a later date or refund your accommodation cost on the date of your original check in – you can cancel for unforeseen circumstances. So if you are due to arrive Saturday you can cancel up to the Thursday before.
No forms to fill in, no doctor’s notes or any evidence required, simply call us and we will ask for an email confirmation. You will be reimbursed between the check in & check out dates of your original booking – this is a condition of the Master Cancel scheme.
Need to cancel days 2 to 0 before arrival
Sorry if you cancel in this period there is no refund available, we may be able to re-let the dates for you so always call and we will see what we can do to help. It is rare that a guest cancels on the day of arrival or the day before but it has happened and we have sometimes managed to re-let the dates. Just to be clear to cancel a Saturday arrival you need to cancel by the Thursday before to qualify for a refund. In this example if you cancel Friday or Saturday there is no refund available.
My arrival date is in the future but I booked before April 2020 – is my booking covered?
Master Cancel only applies to bookings placed from April 2020 to January 8th 2021 and there are some exceptions. If you have an earlier booking maybe one that was re-arranged or you paid with a voucher issued due to first Covid lockdown affected booking that booking will not qualify for Master Cancel because your original booking date was prior to us being accepted into the Master Cancel scheme. Bookings for more than 6 people from Spetember 2020 as also excluded due to the Rule of 6 law.
If you placed your booking before April 2020 &/or used a covid-19 related voucher for your booking it is not eligible for Master Cancel and our old cancellation terms apply – see your original booking confirmation. If in doubt just drop Elaine an email or call on 01482 888111
If you would like more details then please do not hesitate to contact Elaine at Broadgate Farm Holiday Cottages.