Master Cancel

Master Cancel

Over the past few months we have been able to offer Master Cancel to our guests which has given everyone peace of mind in these changeable times. It has been very helpful providing refunds to guests who needed to change their plans due to circumstances beyond their control.

Over the past few weeks it has become increasingly difficult with the constant round of changes in regulations and tiers to keep a track of which bookings are eligible for Master Cancel

Master Cancel can only be applied to bookings that are within the law eg Master Cancel will only cover bookings for up to 6 people whilst the law regulates the maximum number of guests permitted – if you are thinking of booking ahead for a larger group (even into 2021 or later) please give Elaine a call before booking.

It will also not cover bookings for multiple households if you are from an area under restrictions for household mixing when you place the booking and that is still in force at the time of your booking.

It is all very complicated and has a tendancy to change all the time so best to give Elaine a call and check before booking to see if Master Cancel can apply to your booking

Master cancel logo

Master Cancel will be available for bookings placed up to January 8th 2021, after that date Master Cancel are withdrawing from the UK & European markets (they are an American company and will still trade there). They have assured us that they will honour all existing bookings and those placed before 8th January 2021 – but the bookings must comply with the law.



Where do we go from here?

We are in the process of developing a “Covid Guarantee” that will be available to certain booking from January 8th – more news to follow in the coming weeks.

There are many reasons why you may need to cancel a break not just the dreaded Covid so as always you should ensure that you have a UK travel policy that covers you if you need to cancel for reasons other than Covid. We know that travel policies will not generally cover Covid so that is why we are pulling together a Covid Guarantee for certain qualifying bookings.


Existing Master Cancel bookings

For existing bookings with Master Cancel in place if you need to cancel up to 2 days before we will refund your accommodation cost on the date of your original check in – you can cancel for unforeseen circumstances.  So if you are due to arrive Saturday you can cancel up to the Thursday before.

No forms to fill in, no doctor’s notes or any evidence required, simply call us and we will ask for an email confirmation. You will be reimbursed between the on the check in & check out dates of your original booking – this is a condition of the Master Cancel scheme.


Need to cancel days 2 to 0 before arrival

Sorry if you cancel in this period there is no refund available, we may be able to re-let the dates for you so always call and we will see what we can do to help. It is rare that a guest cancels on the day of arrival or the day before but it has happened and we have sometimes managed to re-let the  dates.  Just to be clear to cancel a Saturday arrival  you need to cancel by the Thursday before to qualify for a refund. In this example if you cancel Friday or Saturday there is no refund available.


My arrival date is in the future but I booked before April 2020 – is my booking covered?

Master Cancel only applies to new bookings placed from April 2020 to January 7th 2021. If you have an earlier booking maybe one that was re-arranged or you paid with a voucher issued due to first Covid lockdown affected booking that booking will not qualify for Master Cancel because your original booking date was prior to us being accepted into the Master Cancel scheme.

If you placed your booking before April 2020 &/or used a covid-19 related voucher for your booking it is not eligible for Master Cancel and our old cancellation terms apply – see your original booking confirmation. If in doubt just drop Elaine an email or call on 01482 888111


If you would like more details then please do not hesitate to contact Elaine at Broadgate Farm Holiday Cottages.