FAQs

Please feel free to contact Elaine by email (broadgatefarm@btinternet.com) or on 01482 888111 with any questions you may have.

Q: Do I have to pay a deposit to secure the booking?

A: If your booking is more than 49 days ahead a 30% deposit secures the booking, if arrival is less than 49 days ahead payment in full is due at the time of booking

Q: When is my balance due?

A: Your balance is due 49 days before arrival – we will send you a reminder.

Q: What is your cancellation policy?

A: Please see our terms and conditions for full details of our cancellation policy click to go to our terms and conditions

Q: What is the non refundable booking fee for?

A: the price you pay includes a 5% non refundable booking fee that covers our administrative and system fees incurred as we manage your booking

Q: Can I book and pay online?

A: Yes you can book and pay online, if you prefer you can email broadgatefarm@btinternet.com or call us on 01482 888111

Q: What payment options do you accept?

A:  We accept bank transfers & card payments. For late bookings payment by debit card only. We can accept business credit cards but they do incur a surcharge.

Q: Why do you impose a surcharge on business credit cards?

A: We are charged a larger fee for using these options and the surcharge we ask the customer to pay is a contribution to these fees, the surcharge does not cover the total cost to us. We offer several payment options where no surcharge applies. Under the new legistation it is permitted to charge for corporate cards

Q: How do I know my booking is confirmed?

A: We send a booking confirmation by email to confirm all bookings

Q: Are there any other charges to pay?

A: The price we quote or the price shown in the booking system is the total cost, tax is included. The only other charges that may apply will be if you select one of the additional cost options eg pets, put up bed, etc. Select these options when booking or request details when you ask for your quote.

Q: Are linen and towels included?

A: Yes we provide crisp bed linen and fluffy towels (bath sheet & hand towel) – the only thing we do not provide is cot bedding.

Q: Can you take a put up bed or sofa bed in all cottages?

A: We do not have any sofa beds, some of the cottages have room for a put up bed for a child under 14 which is a chargeable extra. If the cottage takes a put up bed there will be an option on the booking form. We have one extra beds for  an adult but it is only available in the Cart House 4 bedroom or Courtyard.