Covid-19 update - more changes!
***Newsflash*** 3rd December 2020
The national lockdown ended on 2nd November and a new Tier system has been introduced.
The East Riding of Yorkshire has been allocated to Tier 3 which in effect has few changes to the national lockdown - tier levels will be reviewed 16th December.
In this time we can not accept leisure guests - we can take some booking eg people travelling for essential work purposes. There are other exceptions such as people whose primary residence is unavailable to them or people travelling for a funeral.
We have made contact with all guests booked in the Tier 3 lockdown period - if you think we have missed you please call 01482 888111
Christmas bubble - it may be possible for a single household to stay 23rd December departing before midnight on 27th December. Please get in touch if of interest.
Changes we have made
We have complied with all the requirements, the risk assessment is in place and we have developed new ways of cleaning the cottages to ensure that we can achieve the covid secure accreditation with both the AA & Visit England. You can be assured that we have thought through the risks and changed the way we work.
The cottage has been thoroughly cleaned and then disinfected/sanitised before your arrival. All our staff wear ppe and maintain hand hygiene whilst they clean and prepare your cottage and have been trained in the new way of working.
We offer contactless check-in with an individual key code, f we pop round to greet you we won’t enter the cottage and we will keep our distance. If you prefer us not to greet you call 01482 888111/07770 358085 on arrival so we can just run through a couple of things with you. If it is wet or cold we will call you rather than come round to the cottage.
You will need to comply with the guidelines and regulations in place at the time of your stay - if you have concerns please get in touch.
Please call to discuss which bookings are possible in the current situation
Tier levels affect the type of bookings we can take - the Tier that applies is the highest of the tier where you live or our tier
Tier 1 - up to 6 guests, multiple households
Tier 2 - 1 household, you must all reside at a single postal address
Tier 3 - you are advised not to travel - accommodation closed unless a qualifying exception
We will be gathering details of guests names for Track and Trace, whilst you are here please comply with regulations about visitors to the cottage. In most cases visitors are not permitted at the moment.
Despite all the extra work involved in the changeovers we are keeping to our original check in/check out times of 4pm/10am respectively, please understand when we can't accommodate an early check in or late check out.
AA Covid-19 Confident
Good to Go Award
Visit England Good to Go award - covid secure
What has changed at the cottages?
Check in is contactless, each guest is issued with a personal key code so you can let yourself into the cottage on arrival. If we pop round to greet you after arrival we won’t enter the cottage and we will keep our distance. If you prefer us not to greet you call on arrival 01482 888111/07770 358085 so we can just run through a couple of things with you and answer any questions you might have.
Recognising that guests may wish to clean more or disinfect over the course of your stay we are providing some cleaning materials and professional standard disinfectant spray in the cottage for your use. These products can be safely used on the surfaces in the cottage and the disinfectant spray is far more effective than anything you can buy at the supermarket. Please do not bring any bleach sprays with you, they will damage the natural stone tiles, play havoc with the septic tank and they won't work as well as the product we supply.
The cottage will have been thoroughly cleaned and then disinfected/sanitised before your arrival, all our staff wear ppe whilst they clean and prepare your cottage and have been trained in the new way of working.
You might notice some changes in the soft furnishings, to make the new changeovers manageable and to follow the guidelines we have reduced some of the items in the cottages.
- Cushions and throws have been removed from bedrooms - nice to have but not neccessary
- Cushions in the living areas have been reduced and they are swapped between each new set of guests
- The paper leaflets have been removed, the Green Guest information file is swapped between each set of guests and we have also developed a digital Guest Information Guide - https://secure.mystayplanner.com/www.broadgatefarmcottages.co.uk/ You need your booking number and email address to register
- Please note we will not be disinfecting the books and games in the cottage and it is your choice if you use them or not.
In the kitchen we have split the crockery, cutlery, glassware etc into 2 and they are swapped between each set of guests. Items that remain in the cottage between guests are washed. We always have plenty of kitchen items so we have been able to do this without leaving you short.
We do need to keep a record of all guests who stay so will ask you to provide that information shortly before arrival, it will only be kept for the required 21 days and then destroyed unless of course you say that you would like to join our mailing list.
It will be lovely to have our guests back at Broadgate Farm and with all the local pubs, restaurants and attractions also open you should have a lovely holiday here in the Yorkshire Wolds
As you can see there will be extra work for us so please bear with us when we can't accommodate an early check-in or a late check-out, if it looks like we will struggle to have everything ready for 4pm on a particular day we will let you know beforehand. We just want to make the cottages as safe as possible for you.
Life at the farm continues, the new lambs are so big now and we were very grateful for the occasional shower which helped the grass grow so we have enough grazing. We have co-opted our daughter Lauren as shepherdess to help Steve out, she has been helping with vaccinations & shearing.
Wildlife on the farm is really thriving after enjoying the quieter environment earlier in the year, the Barn Owls are raising young again so busily rushing back and forth from the woods to the nesting box by the Cart House we even had a pair of ducks appear on our garden pond the other night!
Feel free to get in touch if you just want to have a chat or ask any questions.