Broadgate Farm Holiday Cottages FAQ
Q: Are you VAT registered?
A: As of 16/12/2009 we are VAT registered, our VAT registration number is 982 3382 96. If you would like a VAT invoice please ask.
Q: Do I have to pay a deposit to secure the booking?
A: If your booking is more than 2 months ahead a 25% deposit secures the booking, if arrival is less than 2 months ahead payment in full is due at the time of booking
Q: When is my balance due?
A: Your balance is due 2 months before arrival - we will send you a reminder.
Q: What is your cancellation policy?
A: Please see our terms and conditions for full details of our cancellation policy click to go to our terms and conditions
Q: Can I book and pay online?
Q: What payment options do you accept?
A: We accept bank transfers, credit & debit card payments and paypal. Cheques by arrangement only. For late bookings payment by debit card only.
Q: Why do you impose a surcharge on credit card and paypal payments?
A: We are charged a larger fee for using these options and the surcharge we ask the customer to pay is a contribution to these fees, the surcharge does not cover the total cost to us. We offer several payment options where no surcharge applies.
Q: How do I know my booking is confirmed?
A: We send a booking form by email to confirm all bookings
Q: Are there any other charges to pay?
A: The price we quote or the price shown in the booking system is the total cost, tax is included. The only other charges that may apply will be if you select one of the additional cost options eg pets, put up bed, etc. Select these options when booking or request details when you ask for your quote.
Q: Are linen and towels included?
A: Yes we provide bed linen and towels - the only thing we do not provide is cot bedding.
Q: Can you take a put up bed or sofa bed in all cottages?
A: We do not have any sofa beds, three of the cottages have room for a put up bed for a child which is a chargeable extra. The Forge, the Stables and the Barn House have room for a put up bed - we do not have put up beds for adults.